FAQ-Ningbo Sino Polymat Material Co., Ltd.

FAQ

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Company Introduction
Our company is an enterprise specializing in the research and development of energy absorbing and shock-absorbing materials and the production of protective equipment. The materials are capable of absorbing and shock-absorbing energy by over 90%, providing both softness and comfort.
Why us
Strong research and development capabilities, professional design and product development team, complete product categories, complete CE certificates, price advantage, and good after-sales service.
What does ESPRO represent?
Entire Safety Protection, our mission is to provide customers with more secure and comprehensive protection.
Our Vision:
Becoming the most loyal security expert for customers
Becoming the most professional supplier of protective materials for customers
Becoming the most reliable guarantee platform for employees
What are the main products of your company?
We mainly have existing protective equipment products (protective pads and hard shell finished protective equipment), sheet products, and customized products, which can be applied in fields such as cycling, sports, military police, electronic product protection, labor protection, footwear, and shoe materials.
Do your company's protective equipment products have CE certification and what are the levels?
Our protective gear products are CE certified, with levels 1 and 2.
If there is a need for third-party certification for new products, can your company provide assistance?
Our company has rich experience in third-party certification and can provide professional services to customers.
Can we provide mold services according to customer requirements, and what is the timeframe?
Our company has a professional mold design team and product design team, which can customize molds for customers. The specific customization time can be consulted with our sales personnel.
Does your company have professional testing machines?
Our company has a professional intelligent impact laboratory and is equipped with professional testing equipment, which can test EN1621, EN13634, EN20345, EN13158, EN388, EN13594, EN1077, EN1078 standards.
Can your company provide product design?
Our company has a dedicated team of designers who can provide customers with comprehensive design services.
What is the delivery cycle of your company's products?
Retail: ship within 24 hours after placing the order;
Large order: Place an order in advance, usually with a delivery time of about 15 days. The specific delivery cycle needs to be determined based on the specific production product and production schedule, as well as the quantity of your order. The specific details can be verified with the business.
How does your company ensure after-sales service?
Our company has a comprehensive after-sales service system and dedicated personnel responsible for handling after-sales matters.
Does your company have a comprehensive quality assurance system?
Our company has a professional quality department and a comprehensive quality system of ISO9000 to ensure the quality of our products and services.
Can I provide relevant training if I need to know about protective equipment and materials?
If the customer needs it, our company can arrange professional technical personnel to provide relevant training to the customer.